Privacy notice

Cambridge Environmental Research Consultants Ltd ("we," "us," or "our") is committed to protecting the privacy and security of your personal information.

We are registered with the Information Commissioner's Office, reference Z9799094.

This privacy notice tells you what to expect when we collect personal data from you.

We keep our privacy notice under regular review and include any updates on this web page. This privacy notice was last updated on 18 January 2024.

Topics

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Third-party websites
• How to contact us
• How to complain

What data do we collect?

We collect the following data:

• Personal identification information (name, company, email address, phone number, etc.)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Express interest in receiving information of our products or services.
• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our forms or via email.
• Use or view our website via your browser's cookies.

How will we use your data?

We collect your data so that we can:

• Process your order and manage your account.
• Email you with other products and services as appropriate.

How do we store your data?

We securely store your data on an internal server, not accessible in the cloud and which is accessible only by designated staff.

We will keep your personal data for as long as is necessary for the purpose we collect it. Once we no longer need the data for the original reason it was collected or used, we will delete your data by shredding the documents or using a secure disposal service and deleting electronically.

Marketing

We would like to send you information about our products and services that we think might be relevant. If you have agreed to receive marketing, you may opt out at any time.

You have the right at any time to stop us from contacting you for marketing purposes or to request that we delete your data. If you no longer wish to be contacted for marketing purposes, please contact us.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every customer is entitled to the following:

The right to access - You have the right to ask us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to ask us to complete the information you believe is incomplete.

The right to erasure - You have the right to ask us to erase your personal data, under certain conditions.

The right to restrict processing - You have the right to ask us to restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability - You have the right to ask us to transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email: enquiries@cerc.co.uk

What are cookies?

A cookie is a piece of data from a website that is stored within a web browser that the website can retrieve at a later time. Cookies are used to tell the server that users have returned to a particular website. When users return to a website, a cookie provides information and allows the site to display selected settings and targeted content.

For further information, visit allaboutcookies.org.

How do we use cookies?

CERC uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website
• Store user preferences about visual presentation

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – CERC uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Marketing – CERC uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address in order to identify sales leads.

How to manage your cookies

You can set your browser to not accept cookies. However, some of our website features may not function as a result.

Third-party websites

Our website contains links to third-party websites. Our privacy notice applies only to our website, so if you click on a link to a third-party website, you should read the privacy notice on that website.

How to contact us

If you have any questions about our privacy notice, the data we hold about you, or you would like to exercise any of your data protection rights, please do not hesitate to contact us.

Email us at: enquiries@cerc.co.uk

Call us: +44 (0)1223 357 7773

Or write to us at: 3 Kings Parade, Cambridge, CB2 1SJ

How to complain

Should you wish to report a complaint or if you feel that CERC has not addressed your concern in a satisfactory manner, please contact CERC in the first instance. You may also contact the Information Commissioner's Office.