CERC — Environmental Software and Services

Helpdesk

The helpdesk is a service provided to users with a valid support contract.

These users can contact the helpdesk regarding any difficulties or queries regarding the use of CERC software.

When contacting the helpdesk, you will be asked to provide your name, organisation, location and the 4-digit ID of the licence number of the model that you are seeking help for.

Contact information

The service is available between 9:30am and 5:00pm Monday to Friday, but excluding UK public holidays and the period 24th December to 1st January inclusive.

Contact the helpdesk by phone or e-mail.

To assist emailing helpdesk, most of our software has an Email CERC option under the Help menu (see screen shot below).

How to find your 4-digit ID

2. The 4-digit ID corresponds to the 4th to 7th alphanumerical characters of the licence number shown in the Licence Number box, 9999 in the example below.

Image of the Licence Number box in the Licence Details window

1. In the model interface, navigate to the Help menu and select Licence Details to open the Licence Details window.

Image of the Licence Details window in the model interface


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